We do our very best to ensure that all possible question is answered in here. If you have a question that is not here, do no hesistate to e-mail us the question or simply give us a call. Remember, if you have the question, thousands of others might struggle with the same question.
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[accordion action="new accordions" class="demoaccordion"] [accordion action="new accordion" title="Are your products certified?"]
The short answer is; YES. The products we sell is selected through a set of personal values, whereas certification of our supplier is one of the most important, along with quality and sustainability. The journey of Sheepskinhouse is to travel the world to find and ensure suppliers and products that fits our values.
As our prime supplier, Natures Collection, we follow them strictly to ensure that our products from them at all time serve our purpose. Luckily Natures Collection is of the same believe as us, and they themselves has an even more strictly and skeptical approach, which make them a frontrunner in the industry regarding. Furthermore they have a complete approval programme for each of their suppliers and subcontractor. Each of their NON-EU supplier will along with this programme, be inspected once a year to ensure and gradually increase standards for both quality, environment and employees wealth fare.
Our mission is to not only be the best, but also to have a variety of products that is extraordinary and cannot be compared to other. Therefore we source our products from all over the world, which require long list of certificates in accordance with our suppliers, such as: SO 9001, ISO TS16949, BLC Reach, ISO14001, OSHAS18001, Woolmark Interior & WRAP.
When you have our products in your hands and many years from now, we are completely sure that you will feel and recognize all these efforts we made to ensure exactly that quality.[accordion action="end accordion"] [accordion action="new accordion" title="Who are we using for shipping?"]
We UPS to take care of all our freight to UK, simply because we have through several test and other shipping companies, experienced that they where the fastest, most professional and at the same time at a cost that allows us to give you the cheapest possible freight without compromising on delivery speed.[accordion action="end accordion"] [accordion action="new accordion" title="How much does shipping cost?"]
for only £5 we ship to wherever you want.
Besides that, we of course ship for free if your order is more than £50. Everything happens automatically, so you only will have free shipping as a possibility when you check out if you exceed the limit.[accordion action="end accordion"] [accordion action="new accordion" title="When can I expect my package to be delivered?"]
If you have placed your order before 3pm (GMT) from monday to friday it will be dispatched the same day, otherwise it will be dispatched they day after, given that it is a working day.
- UK: 1-3 days
- Rest of the world: 2-4 days
For express delivery – please contact us at email@example.com[accordion action="end accordion"] [accordion action="new accordion" title="What will happens if I ordered it to my home, and I'm not at home on delivery?"]
In that case, stay calm. UPS will let you know when they are on their way and if they have tried to delivery without luck. -In that case, they will try even 2 times more, before it will be delivered to one of their Collection Points for you to pick up.
if you know on forehand, that you will not be home on a specific day, take 3 minutes and give UPS a call. They will gladly re-arrange your delivery and delivery on that specific day of your wish.
Please notice, that UPS cannot deliver on a specific time of the day, as they are very busy and are already trying to do it as fast as possible.[accordion action="end accordion"] [accordion action="new accordion" title="How about security and payment?"]
Sheepskinhouse does only work with software and hereby also payment security of highest quality! We encrypt all data with SSL Protocol (Secure Socket Layer). Translated, it means that unauthorized persons can not see your card number before, during and after a transaction, which also means us!
-In other words, we have professional people in this area to take care of the security.[accordion action="end accordion"] [accordion action="new accordion" title="I have spilled on my sheepskin, how can I clean it?"]
What a pity, but don't throw whatever you are holding in your hands on the floor! AW! Keep calm! there is, of course, a solution! Depending on which kind or hide or skin it is, it must be treated differently in such situations.
We are not only good at finding the most beautiful products and sell them, we actually care for the products after they leave our house. Therefore we have made a complete product care guide that can help you, whatever you have spilled on that skin.
Check it out and let us help you here.[accordion action="end accordion"] [accordion action="new accordion" title="On the backside of my icelandic sheepskin there are one or more black lines, what do those mean?"] Oh, those. There is a quite simple explanation for that.
It is actually pretty simple! When the beautiful skins are made ready and tanned, they are simultaneously measured diagonally from the tannery, and they measure all the hairs with, so will you measure yourself, remember that it is inclusive hairs.
When the georgous rugs from iceland is beeing processed and tanned, they are also measured. The way they measure, i diagonally including the hairs. In that way we always have a standard for the lenght of icelandic rugs.
The sheepskin rugs are divided into sizes; III, II, I, 0, 00 where III is at least and 00 is highest as shown in the table below:
|Size from the tannery||Size in cm.||Size on the back-side|
|II||100-110 cm.||95-90 cm.|
|I||110-120 cm.||90-100 cm.|
|0||120+ cm.||100-110 cm.|
|00||Out of category = Really big!||110+ cm.|
If you are in doubt, remember that the shipping cost is so low that it is almost free, and the return is incredible easy, so you can always try and see if it fits.[accordion action="end accordion"] [accordion action="new accordion" title="Does my sheepskin tolerate direct sunlight?"] As a groundrule, and as it is with almost every product, we always recommend that you do NOT let your skind be exposed to direct sunlight.
Some of the skins can handle the skins, here we are talking natural colored skins.
Dyed skins, especially light colors we highly recommend to avoid sunlight, as it means that it might be bleached or in worst case, discovered.
Do not hesitate to contact if you are in doubt.[accordion action="end accordion"] [accordion action="new accordion" title="I've noticed that there are different prices on sheepskins from the same origin, why is that?"] That must be the Icelandic sheepskins you are thinking of! And luckily there is a good explanation for that.
Icelandic sheepskin with natural brown or grey shades is indeed very rare and by that, also a lot more expensive to buy, which of course also will affect the sales price.
In return you get some amazing beautiful skin in natural colors that no one other has.[accordion action="end accordion"] [accordion action="end accordions"]
Product Care? 100 % Natural Products are EASY-CARE! We promise.
Natural wool- leather- and fur products are very easy to take care of. The fibers’ unique structure even repels dirt and gives a natural durability and robustness.
Even so, we recommend you read below care instructions before taking your Natures Collection product into use. You will always find individual care instructions on any Natures Collection product and you are more than welcome to contact Us for further assistance or questions.
Below you will find some general care instructions and a few tips & tricks to take care of your Natures Collection product. Firstly, let us give you three simple rules to follow:
Vacuum, shake or brush your product regularly
Avoid direct sunlight for dyed products.
This way you will avoid UV damage or fading
Attend to stains and spills as promptly as possible
Regular vacuuming will help to maintain the fluffy wool- and fur fibers. Please remember always to choose the lowest suction level to avoid any unnecessary damage. Products with longer wool might also benefit from a brushing occasionally with a wire brush.
Small stains and spills can mostly be sponged off with a damp cloth and a little bit of lukewarm water. If not, please follow the care instructions on your product or contact our team.
When dealing with stains and spills it is very important that you attend to the damage as promptly as possible, as wet stains are much easier to deal with than dry stains.
Finally, please remember that direct sunlight, because of UV radiation, is a strict NO! for dyed products. For all natural colours you are more than welcome to put it in the sun.
We wish you the very best luck with your Natures Collection product – we are sure that you are going to love it. We do!